Delivery & Returns
There's nothing quite like the excitement of a little parcel arriving in the post! Here's everything you need to know about how your Button & Bramble order gets from my sewing table to your doorstep.
Dispatch Times
Everything at Button & Bramble is handmade, but everything listed on my website is pre-made. For custom or specific orders, I will need time to fulfil this request.
Unless otherwise stated on the product listing, orders are usually dispatched within 2 working days.
During especially busy periods, such as Christmas or craft fair seasons, dispatch may take a little longer. If there is a significant delay, I'll do my best to let you know.
Delivery
Once your order has been dispatched, delivery is generally expected within 3–5 business days, depending on the postal or courier service.
Please remember that these are estimated delivery times rather than guaranteed dates. Once your parcel has left Button & Bramble, it's in the hands of the delivery service.
If your parcel seems to have gone missing or is taking considerably longer than expected, please get in touch and I'll do my best to help.
Please check your address!
Before placing your order, please double-check your delivery address.
If an order is sent to an incorrect address because the address entered at checkout was incorrect, please contact me as soon as possible.
If the order has already been dispatched, I may not be able to change the delivery address.
Something isn't quite right?
If your item arrives damaged, faulty or isn't what you ordered, please contact me as soon as possible.
Send an email to:
Please include your order number and, if possible, a photograph of the problem.
I'll always do my best to put things right.
Returns & Cancellations
I want you to love your Button & Bramble goodies, but I understand that sometimes you may change your mind.
For most items bought online, UK consumer law gives you the right to cancel your order within 14 days of receiving it, without having to give a reason.
If you would like to return an item, please contact me within 14 days of receiving your order.
After telling me that you wish to cancel, you normally have a further 14 days to send the item back.
Returned items should be unused and in their original condition, and should be packaged securely for their journey back.
Unless the item is faulty or incorrect, you will normally be responsible for the cost of returning an unwanted item.
Once the item has been safely returned, your refund will be processed in accordance with your statutory rights.
Custom & Personalised Items
Custom-made and personalised items are a little different.
If an item has been made specifically for you or personalised to your requirements, the usual 14-day change-of-mind cancellation right may not apply where the law allows this exception.
However, your legal rights still apply if a custom or personalised item is faulty, not as described or otherwise does not meet the requirements of UK consumer law.
For more information about custom orders, please see our Custom Orders page.
Refunds
If you're entitled to a refund, it will normally be made using the original payment method.
Please allow a little time for the refund to appear in your account, as processing times can vary between payment providers.
Handmade means handmade!
Because every Button & Bramble item is made by hand, tiny differences in stitching, fabric pattern placement or measurements can occur.
These little quirks are part of the charm of handmade goods and aren't considered faults where the item is otherwise as described and of satisfactory quality.
If you're ever unsure whether something you've received is right, please get in touch. I'd much rather you asked than worried!
Email: buttonandbramble@gmail.com
Thank you for supporting a small, handmade business.