Terms of Service

Button & Bramble is a small, independent handmade business creating fabric accessories and other sewn goods. From time to time, there may be other products available for purchase such as blind dates with books.

Every item is made with care, all of them by hand with the support of a Brother sewing machine. As a result of this, small differences in pattern placement, stitching, fabric, and finish, may occur between products. These little differences are certainly a part of what makes handmade items unique and are not considered faults.

If you have any questions about an item before ordering, please get in touch and I (Margo) will be more than happy to help.

I (Margo) do my absolute best to make sure that product photographs and descriptions accurately represent each item.

Please be aware that colours can appear slightly difference depending on your screen or device.

As Button & Bramble products are handmade, there may occasionally be very small variations in measurements, pattern placement or appearance. Where measurements are provided, they should be considered approximate unless stated otherwise.

To prevent fabric waste, prints are likely not to be matched exactly. This creates variation between products of the same print and creates one of a kind pieces. Please take this into consideration when buying two or more of a product in the same print.

When you place an order through the website, you are making an offer to purchase the selected item(s) in your cart.

You will receive an order confirmation once your order has been received. Your order is not considered accepted until I have confirmed that it can be fulfilled.

If I am unable to fulfil your order for any reason, I will contact you as soon as possible to provide a full refund where necessary for any payment already made.

Please check your delivery address carefully before completing your order. Button & Bramble cannot be responsible for orders sent to an incorrect address supplied by the customer.

All prices displayed on the website are in GBP (£).

The price you pay will be the price shown at checkout, together with any applicable delivery charges.

Payment must be in full before your order can be processed.

Button & Bramble reserves the right to correct pricing or listing errors. If an item has been accidentally listed at an incorrect price, I will contact you before processing the order.

As everything is handmade, orders may take a little time to prepare.

Unless otherwise stated on the product listing, orders will normally be dispatched within 2 working days.

Once dispatched, delivery is generally expected within 3-5 business days, depending on the delivery service selected.

Please remember that these delivery times are estimates rather than guaranteed delivery dates, as delays can occasionally occur after an order has left Button & Bramble.

During particularly busy periods, such as Christmas, dispatch times may be slightly longer. If this is the case, this will be communicated on the website or at checkout where appropriate.

Item descriptionYour order will be sent to the delivery address provided when placing your order.

Once an order has been handed to the courier or postal service, delivery is outside of Button & Bramble's direct control.

If your order does not arrive within a reasonable period after the expected delivery date, please contact me at:

buttonandbramble@gmail.com

I will do my best to help locate the parcel and resolve the issue with the delivery service.

If you change your mind about an order, please contact me as soon as possible.

If your order has not yet been made or dispatched, I will do my best to cancel it before it enters the fulfilment process.

Once an order has been dispatched, cancellation may no longer be possible, although you may still have cancellation and return rights under applicable UK consumer law.

For most items purchased online, UK consumer law gives you the right to cancel your order within 14 days of receiving it, without needing to provide a reason.

If you wish to cancel an order, please contact Button & Bramble within 14 days of receiving your item.

After notifying me that you wish to cancel, you will have a further 14 days to return the item.

Returned items should be unused, in their original condition and packaged appropriately so that they are protected during return postage.

Unless the item is faulty or incorrect, you are responsible for the cost of returning an unwanted item.

Once the returned item has been received and checked, your refund will be processed in accordance with your statutory rights.

This cancellation right does not apply to certain products, including items that have been made specifically to your personal requirements or clearly personalised, where the law allows this exception.

Nothing in these terms affects your statutory consumer rights.

I want you to be happy with your Button & Bramble order.

If your item arrives faulty, damaged or is not the item you ordered, please contact me as soon as possible at:

buttonandbramble@gmail.com

Please include your order details and, where appropriate, photographs showing the problem.

I will work with you to resolve the issue in accordance with your legal rights.

A handmade item will not be considered faulty simply because it contains minor variations that are characteristic of handmade production, provided that the item is otherwise as described and of satisfactory quality.

From time to time, Button & Bramble may offer custom or personalised items.

Before a custom order is made, the agreed specifications will be confirmed with you.

Please check these details carefully before confirming the order, particularly measurements, colours, fabrics, names or other personalised information.

Because custom and personalised products are made specifically for you, they may not be eligible for cancellation under the usual change-of-mind cancellation rights where the relevant legal exception applies.

However, your statutory rights remain unaffected if a custom item is faulty, not as described or otherwise does not meet the requirements of UK consumer law.

Where possible, Button & Bramble aims to source materials locally.

Fabric patterns may vary depending on where a piece has been cut from the original fabric. This means that the placement of flowers, characters, illustrations or other designs may differ slightly from the product photograph.

Where a specific pattern placement is important to an order, please contact me before purchasing so that I can let you know what is possible.

If you are purchasing an item as a gift, please make sure that the delivery address is correct when placing your order.

The person receiving the gift may be able to exercise applicable consumer rights, but the original purchaser may need to provide order information or proof of purchase.

All Button & Bramble photographs, product designs, illustrations, branding, logos, written content and other original website content belong to Button & Bramble unless otherwise stated.

You may not copy, reproduce, sell, distribute or commercially use Button & Bramble designs, photographs, branding or written content without prior permission.

As a one woman band, I do my best to keep the information on this website accurate and up to date.

However, product availability, prices, fabrics, designs and delivery information may occasionally change.

Button & Bramble reserves the right to update product listings and website content where necessary.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under UK law.

Button & Bramble is not responsible for delays or failures caused by circumstances outside of reasonable control, such as postal delays, courier disruption, extreme weather, technical problems or other unforeseen events.

When you place an order or contact Button & Bramble, personal information may be collected and used to process your order, communicate with you and provide customer service.

Your information will be handled in accordance with the Button & Bramble Privacy Policy.

These Terms of Service may occasionally be updated to reflect changes to the business, website or applicable legal requirements.

The version published on this website will be the current version.

These terms are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, subject to any mandatory consumer protections that apply to you.

If you have any questions about these Terms of Service, your order, returns or anything else, please get in touch.

Button & Bramble
Email: buttonandbramble@gmail.com

Button & Bramble is a small handmade business, so if something hasn't gone quite right, please contact me first. I'll always do my best to help.